About Us

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Customer Sense Consulting was founded in 2002 and has helped hundreds of companies improve their omni channel experiences by deeply understanding the needs of users and potential users. Client companies range from start-ups to Fortune 500 companies in financial services, media, technology, retail, healthcare, and B2B.

We try to meet our clients where they are. Some companies have never done customer research and need to learn with us as we design, conduct, analyze, and deliver insights that inform a product or experience. Others need an extension of an internal team to tackle more strategic, foundational research, or need help turning insights into innovation in a repeatable way. 

Nicole Rubin leads CSC's consulting practice and has more than 25 years of experience gathering and analyzing customer and prospect insights to inform product development, from inception through launch and post-launch.  Nicole uses her past experience as a Program Director for the LUMA Institute to model, teach and embed Human Centered Design practices into her clients' organizations.